Refund policy
We want you to buy with peace of mind. If the reading does not convince you, we give your money back.
Window and conditions
You can ask for a full refund within 14 days of the purchase, with no need to explain why. Asking once is enough. After 14 days we do not refund, unless the reading could not be delivered because of a failure on our side.
How to ask
Write to hola@tucodigonatal.com from the email you bought with and tell us the date of the purchase. Nothing else is needed. We confirm the refund within two business days at most.
How and when you get the money
We return the full amount to the same payment method you paid with, through Stripe. It normally shows in your account within 5 to 10 business days, depending on your bank. If your bank applied a currency conversion, the returned amount may differ slightly because of the exchange rate.
What happens to the reading
With the full refund, access to the reading is closed and the personal data of the order is deleted, except what the law obliges us to keep. Since the reading was already delivered, we do not accept new purchases from the same person after a refund.
Free beta readings
Readings given away during the beta have no amount to refund. If you want us to delete your data, write to hola@tucodigonatal.com.
Disputes with your bank
Before opening a dispute (chargeback) with your bank, write to us: we handle refunds directly and much faster. If a dispute is opened, access to the reading is closed while it lasts.